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Useful information

220 volts, 50 Hz AC, continental (two-prong or three-prong with built-in grounding plug) outlets.

Business Hours
Polish office workers usually work from Monday to Friday. They typically start at 8am, have an eight-hour day without a normal lunch break, and leave at 4pm Banking hours vary from bank to bank, but most branches open at 9am or 10am and close at 4pm or 5pm on weekdays. Most of Krakow's downtown shops remain open till 7pm or later on weekdays, while some grocery stores trade round the clock. A growing number of stores are also open on Sundays, usually till 3pm Most shopping centres are open from 9 or 10am until  9 or 10pm Monday to Saturday and from 10am until 8 or 9pm on Sundays.

Emergency numbers

Police 997
Ambulance 999
Fire Brigade 998
Municipal Police 986
Emergency call 112

Poland's state police have launched a phone service in English and German for foreign visitors. Call toll-free 0800 200300 to get info on the country's public safety, safe travel, and to ask help if necessary. Those roaming with foreign-based cell phones should dial 22 601 55 55 instead. The service is available on weekdays from 8am till midnight.


Food in Poland is safe and tasty. Krakow is jam-packed with a whole range of eating establishments, from the rock-bottom-priced milk bars (bar mleczny) to the most sumptuous gourmet restaurants. Be prepared to try everything. The most popular regional dishes are: pierogi, barszcz czerwony, oscypki and żurek.

Health in Krakow

If you are a tourist and you happen to fall ill in Poland the rules for reimbursement of medical costs depend on whether or not your country has signed a bilateral agreement with Poland regarding this. Only EU citizens possessing proof of health insurance coverage in their home country (European Health Insurance Card) do not have to pay for medical services. Other foreigners will be charged for medical care.

The following Krakow hospitals have emergency wards (called Szpitalny Oddzial Ratunkowy - SOR) open 24/7: Szpital im. Gabriela Narutowicza at ul. Prądnicka 35-37; Szpital im. Ludwika Rydygiera at os. Złotej Jesieni 1; Szpital im. Stefana Żeromskiego at os. Na Skarpie 66; Szpital MSWiA at ul. Kronikarza Galla 25; Szpital Uniwersytecki at ul. Łazarza 14; and Wojskowy 5 Szpital Kliniczny at ul. Wrocławska 1-3.

If you wish, you may take advantage of private clinic medical consultations. The cost of such consultations in private practices in Krakow is 40-80 zł. You have to pay separately for lab tests.
If you don't need a doctor, but are in need of over-the-counter drugs, find a pharmacy (apteka). They're marked with a green cross on a white background. Many pharmacies stay open 24/7:
ul. Krowoderska 31, tel: 12/430-00-35
ul. Kronikarza Galla 26, tel: 12/636-73-65
ul. Komandosów 1, tel: 12/269-08-94
Tesco, ul. Kapelanka 56, tel: 12/296-42-39
os. Centrum, A3, tel: 12/644-17-36

International youth cards

An ISIC Card and Euro<26 Card is useful because most museums, cinemas and theatres accept them for reduced prices. However, they are not accepted for reductions on train tickets and public transport.


CET, the same as Berlin or Vienna, i.e. GMT/UTC plus one hour.